This upgrade will allow us to provide you with a higher level of performance and security. During the upgrade we will also be installing a new set of mod_security rules which will add to the overall protection our clients websites. We will also be upgrading our firewall software which help deflect distributed denial of service attacks and ensure that your sites are kept functioning at optimal levels.

The server will stay online during this time however while the Apache service is recompiled client websites will be unavailable for an estimated 30-45 minutes. During this time an unbranded, generic “Under Maintenance” page will be displayed instead of your normal content.

If you require assistance or further clarification please contact us

“Black” web hosting plan

This includes 500MB of disc space and a huge 10GB of Bandwidth / Data Transfer per month.

This new plan is $599.00 Yearly or $330.00 Half-Yearly. View web hosting plans

*Half-Yearly or Yearly payment options

You now have the options of *Half-Yearly or Yearly payment for your web hosting account. The yearly option includes a calculated discount.

*This option not available on the Silver web hosting plan

All prices are in $AUD and include 10% GST

This is a quick and secure way to request payment from our customers and accept credit card and PayPal payments online. We will now include PayPal as an option on invoices for payment.

Your email will include a PayPal link,  its simple just click and pay. Clients don’t need a PayPal account.

What Is PayPal?

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions.

For more information on PayPal

Domain Names

1. By submitting an order for a domain name does not guarantee that your application for your selected domain name(s) will be successful.

2. Registration of your domain name will ensure that no one else can register the same domain name as long as you pay the registration fees when due.

3. Registration of your domain name does not include any web development or additional web services such as web hosting, web design or email.

4. Renewal of your domain name(s) will be administered by Mgtek as your authorised domain name agent. (If you receive renewal notices from anyone else contact us as there are unsolicited/bogus domain name renewal notices!).

5. Cancellation and Refunds

There are no refunds for domain names once an application has been submitted. If the application is unsuccessful then a full refund will be made available.

Web Hosting

1.) Account Setup

We will setup your account after we have received payment and we have screened the order(s) incase of fraud. It is your responsibility to provide us with a valid email or postal address which is not @ the domain(s) you are signing up under.

2.) Content

All services provided by us may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene, pornography.

Examples of unacceptable material:

IRC Bots
Warez Sites
Pirated Software
Hate sites
Hack programs and archives

3.) Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. Any user who sends out spam will have their account terminated without notice.

We reserve the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. We also reserves the right to make any such modifications in an emergency at our sole discretion.

We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of Mgtek. All rights reserved.

4.) Payment Information

You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify Mgtek of your desire to cancel any or all services received, those services will be billed on a recurring basis.

We reserve the right to change the monthly payment amount and any other charges at anytime.

5.) Backups and Data Loss

Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

6.) Cancellation and Refunds

We reserve the right to cancel the account at any time.

We give you an unconditional 30 day money back guarantee on web hosting. Refund requests after 30 days will be not be given.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

7.) Resource Usage

Users may not initiate the following:

a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.

b) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.

c) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

d) Run any software that interfaces with an IRC (Internet Relay Chat) network.

e) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc

8.) Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

9.) Money back Guarantee

We reserve the right to refund a prorated amount or no refund at all.

10.) Price Change

We reserve the right to change prices listed on our site, and the right to increase the amount of resources given to plans at any time.

11.) Indemnification

Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Mgtek’s server.

12.) Disclaimer

We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.

13.) Services

The purchase of web hosting does not include any web development or additional web services such as web design, internet marketing or domain names.

14.) Changes to the Terms & Conditions

We reserve the right to revise its policies at any time without notice.

20/02/08 - To all clients, we have removed access to the Horde Webmail application as a security vulnerability in the application could cause our servers to be hacked. Our upper tier administrators, and chief technical officer are working with the cPanel programmers to get this resolved as soon as they possibly can. Unfortunately, if we allow access to Horde, it is possible that our servers could get hacked, putting everyone’s domains, data, email, etc… at risk.

Until this issue is resolved, you can log in to cPanel’s webmail system at http://yourdomain.com/webmail. You can then use either the SquirrelMail or RoundCube applications to send and receive email. Your Horde emails, files, etc… will still be in place when the application is repaired.

We apologize for removing access to Horde, but we felt it was the better alternative than putting our servers (and your data) at risk.

If there is anything we can do to make the temporary transition to RoundCube or SquirrelMail easier for you, please don’t hesitate to let us know.

Mgtek Support

RGB and CMYK are the two most prominent and typical color spaces / formats / models used in the world of design.  In print, web, or digital media, a basic understanding of what the differences are, means a fledgling designer can vastly improve the quality of a project.

RGB (Red, Green, Blue) is the typical color space used by electronic displays, monitors, pda screens, etc. In RGB, images are created by combining red, green, and blue light. Process of addition can create millions of different colors by using varying concentrations of the primaries. So when designing a website, web banner, buttons, e-newsletter, etc., your images and files should be set to this profile. Chances are any image you receive will be RGB by default, but it’s always a good practice to check.

CMYK is the primary color model used by color printers. So for flyers, brochures, advertising, newsletters, direct mail pieces, etc., a CMYK profile may provide better quality results or a better expectation of what your results will be. CMYK creates different colors in a subtractive process using four colors or inks: cyan (blue), magenta (red), yellow, and black. Chances are your inkjet, bubblejet, or laser printer at home has a CMYK or CMYK variant setup.   There are many RGB colors that CMYK printers cannot reproduce. Something that looks good on the monitor may not retain that quality in the printed piece.

Why Colours Look Different

RGB System – Screen Viewing Only!

RGB colour system is only suitable for screen reproduction such as LCD and CRT computer monitors and TV screens. This is not suitable color matching for printing or to colour match from, as each screen may represent colours differently. What may look fine on one screen, may be look completely different on another. This can be due to a number of reasons, whether it be due to individual screen settings such as brightness and contrast or even may be due to different monitor manufactures; i.e. Sony or LG.

The red, green, and blue components are the amounts of red, green, and blue light that an RGB color contains and are measured in values ranging from 0 to 255. To see these values, open a drawing program on your computer and delve deep into the color settings. Also you can view some values on new models of CRT and Digital Monitors.
The RGB color model is an additive color model. Additive color models use transmitted light to display color. Monitors use the RGB color model. When you add red light, blue light, and green light together, so that the value of each component is 255, the color white displays. When the value of each component is 0, the result is pure black.

CMYK/Process – Digital printing

The CMYK, also known as Process colours are generally used in digital printing for signage. CMYK refers to the four colours used; Cyan, Magenta, Yellow and Black to generate a colour. It is these four colours which are mixed together to make up other colours, much the same principal to how paint is colour matched.

One thing to note is that CMYK colours may not look identical to physical colours due to the restriction to the number of colours CMYK can reproduce and that Inks perform differently. For example, orange is very hard to reproduce, and can look very muddy in when printed digitally. We take care to register all images with our four color bars applied to all printing we do. In this manner, the production crew can quickly and visually check the print at different stages. If a final color is not accurately made, there is little we can do. It is a technology thing.

The CMYK colour model defines colour using the following components:
C Cyan Ink (this is a blue ink colour)
M Magenta Ink (this is a pink ink colour)
Y Yellow (yellow ink)
K Black (Black ink, the character ‘k’ is used so as not to get confused with the ‘b’ in RGB. RGB was invented first we believe.)

The cyan, magenta, yellow, and black components are the amounts of cyan, magenta, yellow, and black ink that a CMYK colour contains and are measured in percent from 0 to 100.
The CMYK colour model is a subtractive colour model. Subtractive colour models use reflected light to display colour. Printed materials are produced using the CMYK colour model. When you combine cyan, magenta, yellow, and black, so that the value of each component is 100, the result is black. When the value of each component is 0, the result is pure white.

Q. I received an email in my bulk mail folder. The sender was my email address? It was spam, but not sent by me. How does someone get a hold of my email address and use it for spam? How can I stop this from happening?

A. If you remember when you setup your email client you were able to have your name show up any way you liked? Well entering the “reply-to” email address is a similar field which is optional to the sender… in other words, anything can be put there.

There is a proper way to read SPAM mail… this is done by viewing “full header” information. refer to your email client help for details, its usually in the options menu.[all email clients have different locations]

Now you will see all of the gobbledygook above the message body… stuff like x-originating ip and received by ip etc… etc… Some of this can also be faked or “spoofed”. However it is much harder to spoof this information. If you know how to perform a WHOIS lookup on IP addresses you can forward the email also to the ISP where it is truly originating from.

The main thing to remember is to NEVER click on the links in the email. !!! If you hover your mouse over the links or images you will probably notice that the ACTUAL link it will be going to is quite different than you expected. I strongly urge you to invest in or ensure your security suite is up to date which will protect you from accidental clicks and malicious attacks.

About message headers

E-mail message headers provide a list of technical details about the message, such as who sent it, the software used to compose it, and the e-mail servers that it passed through on its way to the recipient.

After you compose a message and send it, the message is processed by the e-mail server at your Internet service provider (ISP).  If the message is for someone who does not have a mailbox on your e-mail server, the server forwards the message to another e-mail server. The message is forwarded from server to server. It may go through several e-mail servers until it reaches the e-mail server on which the recipient of the message has a mailbox.

From the time when the message is first created, information about it is added to a hidden section of the message known as the Internet header. The information includes technical details, such as who created the message, the software used to compose it, and the e-mail servers it passed through on its way to the recipient. You can use these details to identify problems with the e-mail message or help discover the sources of unsolicited commercial e-mail messages.
 
Note   The practice of providing false information in message headers is a growing problem. This is also known as spoofing. For example, a message might indicate that it is from Eric Lang at Alpine Ski House (you@yourdomain.com) when it is actually from a bulk e-mail service that promotes schemes to get rich quickly. Therefore, before you send an angry reply to someone complaining about his or her message, remember that the header information might be forged.

We run spam filters as will your ISP but spam mers are always coming up with new ways of sending it. Understand it may be a friends infected computer that has had its address book infected by a worm or virus and if your email address is in it then you end up on spam lists.

There is no magic solution. Just delete any emails like this and move on.

We thank you for your custom and support this year and look forward to being of service to you again in 2008.

We are closed for a (well earned!) break over the quieter Christmas period.

During this time all urgent tech support requests should be forwarded to info@mgtek.com.au

Closing -
Friday December 21, 5pm

Reopening -
Monday, January 14, 2008

Best Wishes for the Season

We will take care of the problem as quickly as possible. Please note, we may not be able to provide with specific updates regarding your report due to privacy reasons.

Q. Where can I find your Terms of Service?
A. http://mgtek.com.au/terms-of-service

Registry-Lock: The registry sets this status. The domain can not be modified or deleted by the registrar. The registry must remove the REGISTRY-LOCK status for the registrar to modify the domain. The domain can be renewed. The domain will be included in the zone if the domain has been delegated to at least one name server.

Registrar-Lock: The sponsoring registrar sets this status. The domain can not be modified or deleted. The registrar must remove REGISTRAR-LOCK status to modify the domain. The domain can be renewed. The domain will be included in the zone.

Registry-Hold: The registry sets this status. The domain can not be modified or deleted by the registrar. The registry must remove the REGISTRY-HOLD status for the registrar to modify the domain. The domain can be renewed. The domain will not be included in the zone.

Registrar-Hold: The sponsoring registrar sets this status. The domain can not be modified or deleted. The registrar must remove Registrar-Hold status to modify the domain. The domain can be renewed. The domain will not be included in the zone.

Redemption Period: The registry sets this status when a registrar requests that the domain name be deleted from the registry and the domain has been registered for more than 5 calendar days (if the delete request is received within 5 days of initial domain registration it will instead be deleted immediately). The domain will not be included in the zone. The domain can not be modified or purged; it can only be restored. Any other registrar requests to modify or otherwise update the domain will be rejected. The domain will be held in this status for a maximum of 30 calendar days.

Pending Restore: The registry sets this status after a registrar requests restoration of a domain that is in REDEMPTIONPERIOD status. The domain will be included in the zone. Registrar requests to modify or otherwise update the domain will be rejected. The domain will be held in this status while the registry waits for the registrar to provide required restoration documentation. If the registrar fails to provide documentation to the registry within 7 calendar days to confirm the restoration request, the domain will revert to REDEMPTIONPERIOD status. The domain status will be set to ACTIVE only if the registrar provides documentation to the registry within 7 calendar days to confirm the restoration request.

Pending Delete: The registry sets this status after a domain has been set in REDEMPTIONPERIOD status and the domain has not been restored by the registrar. The domain will not be included in the zone. Once in this status all registrar requests to modify or otherwise update the domain will be rejected. The domain will be purged from the registry database after being in this status for 5 calendar days.