Domain Names

1. By submitting an order for a domain name does not guarantee that your application for your selected domain name(s) will be successful.

2. Registration of your domain name will ensure that no one else can register the same domain name as long as you pay the registration fees when due.

3. Registration of your domain name does not include any web development or additional web services such as web hosting, web design or email.

4. Renewal of your domain name(s) will be administered by Mgtek as your authorised domain name agent. (If you receive renewal notices from anyone else contact us as there are unsolicited/bogus domain name renewal notices!).

5. Cancellation and Refunds

There are no refunds for domain names once an application has been submitted. If the application is unsuccessful then a full refund will be made available.

Web Hosting

1.) Account Setup

We will setup your account after we have received payment and we have screened the order(s) incase of fraud. It is your responsibility to provide us with a valid email or postal address which is not @ the domain(s) you are signing up under.

2.) Content

All services provided by us may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene, pornography.

Examples of unacceptable material:

IRC Bots
Warez Sites
Pirated Software
Hate sites
Hack programs and archives

3.) Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. Any user who sends out spam will have their account terminated without notice.

We reserve the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. We also reserves the right to make any such modifications in an emergency at our sole discretion.

We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of Mgtek. All rights reserved.

4.) Payment Information

You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify Mgtek of your desire to cancel any or all services received, those services will be billed on a recurring basis.

We reserve the right to change the monthly payment amount and any other charges at anytime.

A $30.00 late payment / reactivation fee will be applied to accounts upon non payment and due before any suspended accounts are reactivated.

5.) Backups and Data Loss

Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

6.) Cancellation and Refunds

We reserve the right to cancel the account at any time.

We give you an unconditional 30 day money back guarantee on web hosting. Refund requests after 30 days will be not be given.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

7.) Resource Usage

Users may not initiate the following:

a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.

b) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.

c) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

d) Run any software that interfaces with an IRC (Internet Relay Chat) network.

e) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc

8.) Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

9.) Money back Guarantee

We reserve the right to refund a prorated amount or no refund at all.

10.) Price Change

We reserve the right to change prices listed on our site, and the right to increase the amount of resources given to plans at any time.

11.) Indemnification

Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Mgtek’s server.

12.) Disclaimer

We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.

13.) Services

The purchase of web hosting does not include any web development or additional web services such as web design, internet marketing or domain names.

14.) Support

All general support requests or webmaster updates will be actioned within 24hrs or the next *business day. We will contact you if additional time is required to complete your request. Urgent technical issues are actioned within 24hrs 7 days a week.

* business day – Mon – Fri 0900 – 1700, excluding public holidays.

15.) Changes to the Terms & Conditions

We reserve the right to revise its policies at any time without notice.

RGB and CMYK are the two most prominent and typical color spaces / formats / models used in the world of design.  In print, web, or digital media, a basic understanding of what the differences are, means a fledgling designer can vastly improve the quality of a project.

RGB (Red, Green, Blue) is the typical color space used by electronic displays, monitors, pda screens, etc. In RGB, images are created by combining red, green, and blue light. Process of addition can create millions of different colors by using varying concentrations of the primaries. So when designing a website, web banner, buttons, e-newsletter, etc., your images and files should be set to this profile. Chances are any image you receive will be RGB by default, but it’s always a good practice to check.

CMYK is the primary color model used by color printers. So for flyers, brochures, advertising, newsletters, direct mail pieces, etc., a CMYK profile may provide better quality results or a better expectation of what your results will be. CMYK creates different colors in a subtractive process using four colors or inks: cyan (blue), magenta (red), yellow, and black. Chances are your inkjet, bubblejet, or laser printer at home has a CMYK or CMYK variant setup.   There are many RGB colors that CMYK printers cannot reproduce. Something that looks good on the monitor may not retain that quality in the printed piece.

Why Colours Look Different

RGB System – Screen Viewing Only!

RGB colour system is only suitable for screen reproduction such as LCD and CRT computer monitors and TV screens. This is not suitable color matching for printing or to colour match from, as each screen may represent colours differently. What may look fine on one screen, may be look completely different on another. This can be due to a number of reasons, whether it be due to individual screen settings such as brightness and contrast or even may be due to different monitor manufactures; i.e. Sony or LG.

The red, green, and blue components are the amounts of red, green, and blue light that an RGB color contains and are measured in values ranging from 0 to 255. To see these values, open a drawing program on your computer and delve deep into the color settings. Also you can view some values on new models of CRT and Digital Monitors.
The RGB color model is an additive color model. Additive color models use transmitted light to display color. Monitors use the RGB color model. When you add red light, blue light, and green light together, so that the value of each component is 255, the color white displays. When the value of each component is 0, the result is pure black.

CMYK/Process – Digital printing

The CMYK, also known as Process colours are generally used in digital printing for signage. CMYK refers to the four colours used; Cyan, Magenta, Yellow and Black to generate a colour. It is these four colours which are mixed together to make up other colours, much the same principal to how paint is colour matched.

One thing to note is that CMYK colours may not look identical to physical colours due to the restriction to the number of colours CMYK can reproduce and that Inks perform differently. For example, orange is very hard to reproduce, and can look very muddy in when printed digitally. We take care to register all images with our four color bars applied to all printing we do. In this manner, the production crew can quickly and visually check the print at different stages. If a final color is not accurately made, there is little we can do. It is a technology thing.

The CMYK colour model defines colour using the following components:
C Cyan Ink (this is a blue ink colour)
M Magenta Ink (this is a pink ink colour)
Y Yellow (yellow ink)
K Black (Black ink, the character ‘k’ is used so as not to get confused with the ‘b’ in RGB. RGB was invented first we believe.)

The cyan, magenta, yellow, and black components are the amounts of cyan, magenta, yellow, and black ink that a CMYK colour contains and are measured in percent from 0 to 100.
The CMYK colour model is a subtractive colour model. Subtractive colour models use reflected light to display colour. Printed materials are produced using the CMYK colour model. When you combine cyan, magenta, yellow, and black, so that the value of each component is 100, the result is black. When the value of each component is 0, the result is pure white.

Q. I received an email in my bulk mail folder. The sender was my email address? It was spam, but not sent by me. How does someone get a hold of my email address and use it for spam? How can I stop this from happening?

A. If you remember when you setup your email client you were able to have your name show up any way you liked? Well entering the “reply-to” email address is a similar field which is optional to the sender… in other words, anything can be put there.

There is a proper way to read SPAM mail… this is done by viewing “full header” information. refer to your email client help for details, its usually in the options menu.[all email clients have different locations]

Now you will see all of the gobbledygook above the message body… stuff like x-originating ip and received by ip etc… etc… Some of this can also be faked or “spoofed”. However it is much harder to spoof this information. If you know how to perform a WHOIS lookup on IP addresses you can forward the email also to the ISP where it is truly originating from.

The main thing to remember is to NEVER click on the links in the email. !!! If you hover your mouse over the links or images you will probably notice that the ACTUAL link it will be going to is quite different than you expected. I strongly urge you to invest in or ensure your security suite is up to date which will protect you from accidental clicks and malicious attacks.

About message headers

E-mail message headers provide a list of technical details about the message, such as who sent it, the software used to compose it, and the e-mail servers that it passed through on its way to the recipient.

After you compose a message and send it, the message is processed by the e-mail server at your Internet service provider (ISP).  If the message is for someone who does not have a mailbox on your e-mail server, the server forwards the message to another e-mail server. The message is forwarded from server to server. It may go through several e-mail servers until it reaches the e-mail server on which the recipient of the message has a mailbox.

From the time when the message is first created, information about it is added to a hidden section of the message known as the Internet header. The information includes technical details, such as who created the message, the software used to compose it, and the e-mail servers it passed through on its way to the recipient. You can use these details to identify problems with the e-mail message or help discover the sources of unsolicited commercial e-mail messages.
 
Note   The practice of providing false information in message headers is a growing problem. This is also known as spoofing. For example, a message might indicate that it is from Eric Lang at Alpine Ski House (you@yourdomain.com) when it is actually from a bulk e-mail service that promotes schemes to get rich quickly. Therefore, before you send an angry reply to someone complaining about his or her message, remember that the header information might be forged.

We run spam filters as will your ISP but spam mers are always coming up with new ways of sending it. Understand it may be a friends infected computer that has had its address book infected by a worm or virus and if your email address is in it then you end up on spam lists.

There is no magic solution. Just delete any emails like this and move on.

We will take care of the problem as quickly as possible. Please note, we may not be able to provide with specific updates regarding your report due to privacy reasons.

Q. Where can I find your Terms of Service?
A. http://mgtek.com.au/terms-of-service

Registry-Lock: The registry sets this status. The domain can not be modified or deleted by the registrar. The registry must remove the REGISTRY-LOCK status for the registrar to modify the domain. The domain can be renewed. The domain will be included in the zone if the domain has been delegated to at least one name server.

Registrar-Lock: The sponsoring registrar sets this status. The domain can not be modified or deleted. The registrar must remove REGISTRAR-LOCK status to modify the domain. The domain can be renewed. The domain will be included in the zone.

Registry-Hold: The registry sets this status. The domain can not be modified or deleted by the registrar. The registry must remove the REGISTRY-HOLD status for the registrar to modify the domain. The domain can be renewed. The domain will not be included in the zone.

Registrar-Hold: The sponsoring registrar sets this status. The domain can not be modified or deleted. The registrar must remove Registrar-Hold status to modify the domain. The domain can be renewed. The domain will not be included in the zone.

Redemption Period: The registry sets this status when a registrar requests that the domain name be deleted from the registry and the domain has been registered for more than 5 calendar days (if the delete request is received within 5 days of initial domain registration it will instead be deleted immediately). The domain will not be included in the zone. The domain can not be modified or purged; it can only be restored. Any other registrar requests to modify or otherwise update the domain will be rejected. The domain will be held in this status for a maximum of 30 calendar days.

Pending Restore: The registry sets this status after a registrar requests restoration of a domain that is in REDEMPTIONPERIOD status. The domain will be included in the zone. Registrar requests to modify or otherwise update the domain will be rejected. The domain will be held in this status while the registry waits for the registrar to provide required restoration documentation. If the registrar fails to provide documentation to the registry within 7 calendar days to confirm the restoration request, the domain will revert to REDEMPTIONPERIOD status. The domain status will be set to ACTIVE only if the registrar provides documentation to the registry within 7 calendar days to confirm the restoration request.

Pending Delete: The registry sets this status after a domain has been set in REDEMPTIONPERIOD status and the domain has not been restored by the registrar. The domain will not be included in the zone. Once in this status all registrar requests to modify or otherwise update the domain will be rejected. The domain will be purged from the registry database after being in this status for 5 calendar days.

There are two things that must be setup correctly on your domain or the transfer will fail.
You must check these 2 things before requesting us to do a transfer.

1. You must check to make sure the contact email on your domain is correct. Once we start the transfer, it is going to email this address asking for permission to move the domain. If the email listed isn’t your email or doesn’t work you can’t respond to this email and thus the transfer will fail.
2. You must make sure the domain isn’t locked. If it is locked, even if you agree to the transfer, the transfer will fail.

You can check both of the above by performing a “Whois Lookup“ 

• Once there, type your domain.com in the field labelled “Whois Lookup:” and click submit.
• Now scroll down to where it says “Registrant Email:” This is where your correct email must be listed.
• Find where it says “Status:” If the status says “locked,” you must get this changed before doing the transfer.

To get the above changed you must contact the registrar you bought the domain from to do it for you. (Some let you make the changes yourself from their control panel)

Note: You can’t transfer a domain unless it has been at the current registrar for at least 60 days. If your domain is expired you cannot transfer it until you first renew it with the current registrar.

Guide to Domain Name Status Codes

Q. How do I purchase a private SSL from you and what type is it?
A. We sell Comodo 128 bit certificates for $250 a year and include free installation. To purchase an SSL from us contact us with your domain name and we will be in contact with you.

Q. Can you tell me a little about Comodo SSLs?
A. Comodo SSL certificates are trusted by over 99.3% of internet browsers (equal to VeriSign and Thawte certificates). The only difference between one SSL type and another is the browser recognition. You can rest assured the Comodo SSL certificates we our selling have among the highest browser recognition in the industry. To name a few of the browsers: all Internet Explorer 5.00 and above, Netscape 4.x and above, AOL 5 and above and Opera 5 and above and comes pre-installed with all Windows 98SE, Windows ME, Windows 2000, Windows XP, Mac OS 8.5, Mac OS 9.x, Mac OS X operating systems.

Q. I’m going to purchase my own SSL what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $50.00 installation fee. We will need both the key and the csr.

Q. What additional costs are there associated with a SSL?
A.  You will also need a dedicated IP which can be purchased by contacting us with your request. A dedicated IP will incur an additional fee of $8.00 per month ($96.00 yearly) to your hosting account.

Q. I have purchased a SSL from you now how do I use it?
A. Once the SSL you have purchased is installed, simply upload files and pages as you normally would.

If your site was http://www.cnn.com, to use the SSL you would add a “s” to the http. The link would now become https://www.cnn.com.

Q. How do I transfer a SSL?
A. Every place that sells SSL’s has a different transfer procedure. You will need to ask the supplier you purchased it from.

Q. What is the path to the free shared SSL?
A. Please contact us for your server shared SSL details.

Q, I have the path to my shared SSL now how do I use it?
A. Simply upload files and pages as you normally would.
After doing so visit them by going to the the shared SSL URL such as https://secure.websitewelcome.com/~yourusername/yourfilename.htm

Q. Why does the free shared SSL have popup warnings?
A. The reason for this is that the shared SSL is not made specifically for your domain, therefore the security certificate does not match your domain.

The only solution is that you can purchase a private SSL certificate from us or elsewhere.
 

Q. I need a replacement Tax Invoice how do I get one?
A. If you require a replacement please contact us. We will email you a replacement for free. If you require a hard copy a $10.00 admin fee will be added to your account.

Q. How do I upgrade my web hosting account to a different plan?
A. You can upgrade at any time by contacting us with your request. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to. The difference is calculated pro rata through to your renewal date.

Q. What is the rate for Webmaster Support?
A. The Webmaster Support rate is $125.00 p/hr (effective Sept 1 2009). All Webmaster Support is charged at a minimum of 30 minutes at all times. Special requests outside normal Webmaster Support will be quoted on a case by case basis.

Q. When will payment for a Tax Invoice for services / products purchased be due?
A. All Tax Invoices issued will include a due date. If payment is not received by due date, services may be suspended pending payment. Domain Names and  SSL Certificates will be billed 30 days prior to expiry date and may not be renewed if payment is not received. If these services expire and have to be reactivated, an admin fee of $49.00 is applicable.

Q. What forms of payment do you accept?
A. We currently accept cheques, money orders, cash, bank transfers, Bartercard (by arrangement) and payment by major credit cards via PayPal.

Q. How do I cancel an MGTEK service?
A. You can cancel any of our services by contacting us with your request. All requests require 30 days notice prior to renewal date. If notice is not given you will be subject to a pro rata rate admin fee.

Q. I didn’t get my welcome email or have since lost it how can I have it resent?
A. If you never received your welcome email, it’s because you signed up using a non-working email or your spam filter blocked it. Please check your spam folder, if it’s not there, make sure to whitelist info@mgtek.com.au before requesting it again. If you need your welcome email resent, please send an email to info@mgtek.com.au saying your domain and that you would like your welcome email to be resent.

Q. I paid all the invoices that were due on my account why am I still suspended?
A. Your account will remain suspended, despite your balance, until you email info@mgtek.com.au saying the following: “Hello, my domain is yourdomain.com and I just paid all the invoices due on my account. However, I’m still suspended.” Once our billing department receives your correspondence, your site should be promptly unsuspended.

Q. Why was the order I placed marked as fraud?
A. A small percentage of mgtek.com.au’s orders are marked as fraud. Every now and then, we mark someone who is actually legitimate as fraud for one of many reasons.

Here are a few possibilities:

1. Your IP may have been too far of a distance from the listed address upon order.
2. The phone number we called to confirm may have been incorrect or was unanswered. We apologize for any inconveniences. Don’t worry, if you’re who you say you are, your account will be setup.

Q. How do I create databases and manage them?
A. 1) In cPanel select the link “MySQL Databases.

2) In the “Db:” section specify a name for the database that you are creating (ex: store, forum, etc..). After you have specified the name click “Add Db” and the database will be created.

3) In the “Users:” section specify a “Username,” & “Password” for the database that you are creating (Note: you may use the same User/Password for all of your Databases).

4) At the bottom of the “Databases:” section you will now see “User: (username_yourname),” “Db: (username_databasename).” Select the “User” from the left dropdown menu and “Db” from the right dropdown menu that you want to use. “Click Add User to Db.”

After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Q. How to connect to the MySQL server remotely
A. To make a remote connection to the server you must add the IP address of the server you are trying to conenct from to the list of ‘access hosts’ on the ‘MySQL databases’ page of the account cpanel.

Once you have added the IP address you will need to re-add the users to the databases to ensure the correct access permissions are applied.

To connect to the server you would use the account domain name or IP address as the hostname and the database user name and password that you created on the ‘MySQL database’ page of the cpanel.

Q. What do I put for both incoming and outgoing mail server?
A. For your incoming server set to mail.yourdomain.com and we recommend that your outgoing mail server to be set to your ISP. ie: mail.telstra.net.au or mail.westnet.com.au.

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/. This will give you a dialog box to enter your username and pasword. Click ok and then you will be presented with the webmail interface. You can then use either the SquirrelMail or RoundCube applications to send and receive email. Access to the Horde Webmail application has been removed at this time. Read Post on Horde Webmail

Q. How do I setup my email in Microsoft Outlook or Microsoft Outlook Express?
A. We have created PDF guides to help you configure and setup your emails. Right click the links below and save target as to save to your comuter the correct guide.Outlook Setup Guide PDF and Outlook Express Setup Guide PDF

Q. How do I change my sites MX record to point mail to another server or domain?
A. If you wish to just point it to another domain do the following:

1. Log into your Cpanel.
2. Click MAIL.
3. Click “Modify Mail Exchanger (MX Entry).”
4. Put in mail.thedomainname.com of the domain you wish for it to go to.

If you wish to point it to another server using the same domain:

1. You will need to e-mail info@mgtek.com.au to do it for you.

Our mail policy and limits:

There is a 200 hourly email limit per domain. If you send over this amount in any hour, most of the e-mails will bounce back with a undeliverable error.Many of our servers have a 60 pop checks per hour limit per email address. If you go over this you’re likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. To prevent this from happening again, make sure to disable auto checking, or at least set it to something higher such as 10 minutes. Any mailing list larger than 5,000 will require a semi-dedicated or dedicated hosting solution from us. Please note that dividing one large list into smaller lists to get below this limit is not allowed.

Mailing Lists Rules:

1. Anytime you’re sending a message, no matter how large your mailing list is you must throttle it. We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you’re using does not allow you to throttle, you must switch to something else. We recommend phpList, which can be found in your control panel under Fantastico. If you do not throttle and you try sending, for example, 500 emails, the server will try sending all 500 in 1 second, which is not possible. This will cause the server load to go very high and the entire server will be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the server’s load to go high will be suspended and the process will be terminated. If you choose not to throttle, you will most likely be suspended for crashing the server.

2. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because the subscribers never agreed to you personally sending them mail. We do not care and how you justify it, this is spam and will result in termination of the offending account.

3. Any unsolicited e-mail being sent will result in termination of the offending account. We have a zero tolerance policy regarding the sending of unsolicited e-mail.