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Q. How do I create email accounts?
A. Option 1: To create an email account login to your control panel then click mail. This will take you to the Mail Manager Main Menu. Click Manage/Add/Remove Accounts. From here you can create a new account, delete an existing account change the password, quota etc.
Option 2: Email us and advise us of the details and we will set it up for you.
Q. What do I put for both incoming and outgoing mail server?
A. For your incoming server set to mail.yourdomain.com and we recommend that your outgoing mail server to be set to your ISP. ie: mail.telstra.net.au or mail.westnet.com.au.
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/. This will give you a dialog box to enter your username and pasword. Click ok and then you will be presented with the webmail interface. You can then use either the SquirrelMail or RoundCube applications to send and receive email. Access to the Horde Webmail application has been removed at this time. Read Post on Horde Webmail
Q. How do I setup my email in Microsoft Outlook or Microsoft Outlook Express?
A. We have created PDF guides to help you configure and setup your emails. Right click the links below and save target as to save to your comuter the correct guide.Outlook Setup Guide PDF and Outlook Express Setup Guide PDF
Q. How do I change my sites MX record to point mail to another server or domain?
A. If you wish to just point it to another domain do the following:
1. Log into your Cpanel.
2. Click MAIL.
3. Click “Modify Mail Exchanger (MX Entry).”
4. Put in mail.thedomainname.com of the domain you wish for it to go to.
If you wish to point it to another server using the same domain:
1. You will need to e-mail info@mgtek.com.au to do it for you.
Our mail policy and limits:
There is a 200 hourly email limit per domain. If you send over this amount in any hour, most of the e-mails will bounce back with a undeliverable error.Many of our servers have a 60 pop checks per hour limit per email address. If you go over this you’re likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. To prevent this from happening again, make sure to disable auto checking, or at least set it to something higher such as 10 minutes. Any mailing list larger than 5,000 will require a semi-dedicated or dedicated hosting solution from us. Please note that dividing one large list into smaller lists to get below this limit is not allowed.
Mailing Lists Rules:
1. Anytime you’re sending a message, no matter how large your mailing list is you must throttle it. We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you’re using does not allow you to throttle, you must switch to something else. We recommend phpList, which can be found in your control panel under Fantastico. If you do not throttle and you try sending, for example, 500 emails, the server will try sending all 500 in 1 second, which is not possible. This will cause the server load to go very high and the entire server will be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the server’s load to go high will be suspended and the process will be terminated. If you choose not to throttle, you will most likely be suspended for crashing the server.
2. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because the subscribers never agreed to you personally sending them mail. We do not care and how you justify it, this is spam and will result in termination of the offending account.
3. Any unsolicited e-mail being sent will result in termination of the offending account. We have a zero tolerance policy regarding the sending of unsolicited e-mail.
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